From what I gather, you didn't take backups yourself. If you did, then you should look in the /store: backups (that is database backups) will have the .sql extension (or .zip if they were compressed)...
When I checked in, a new agent told me they disabled all of the plugins on my site (without asking first) and it reverted to a blank WordPress, which I don't use. They then told me that I needed to upload a backup of the site. Their phrasing was a bit weird - a lot of their agents don't appear to speak English very well and I think I'm supposed to receive an email eventually telling me how to upload a backup of the site. It hasn't arrived yet despite a respectable amount of time passing. This second agent also ignored the mentions of the malware scan and I was given no results about that before they disconnected from chat.
I'm coming here because Bluehost support always seems to mess things up and fails to address my concerns and you folks have been my saving grace while setting the boards up over a month ago. I don't know where to find backup files or how to upload them. I am a complete beginner with phpBB, web design, etc. borderline computer illiterate, so please don't feel you are ever over-explaining anything. Baby steps will help me big time.
The phpBB files aren't the problem: you can redownload those (phpBB files, styles, extensions) but the database (that contains the forums/topics/posts/users) is the most important part, without that the board is lost
If you don't have backups yourself you should ask your host to restore the most recent backup they made.
If your host doesn't make backups then your screwed and should ask your money back.
Statistics: Posted by warmweer — Tue Apr 16, 2024 11:22 pm